We provide great customer experience each time you shop with your PriyoShop. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered.
All you need to do is give us a call or drop an email at firstname.lastname@example.org within a period of 03 days from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an undamaged condition. Replacement for products is subject to inspection and checking by banglamagic team. Replacement cannot be possible if the product is burnt or broken by customer.
We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier. Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.
In case of product’s sold out at merchant’s end, customer can choose any other product from our website or can keep the amount debited to his account till 30 days for next purchase. In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card if customer claims a refund to his bank. Then we will be informed about it via SSL and take necessary initiatives. Card payment can be refunded only to the card holder’s account via bank and cannot be refunded partially as per policy.